Our 2009 customer survey came in with some great results and some very generous comments from the people we work with. Thanks to all of you that took part. Heather Wragg, Labelon’s Office Manager, looks after the survey, “Nearly all our customers – 95% - thought we were polite and courteous to deal with, and the vast majority said we were prompt with our response times. Both these factors are a very important part of the Labelon culture.”In addition:
Orders place online have risen by 100% in the past year
75% of customers said that enquiries were dealt with promptly.
66% of customers thought our service was better than our competitors – that’s 25% better than last year!
Everyone who helped us with the survey was entered into a draw, and the lucky winner was Julie from Denial in London.If you have any further comments regarding our customer service, contact Heather Wragg on 01373 560210, or by email at
